Intermittent Connectivity Issue

Incident Report for LanSchool Air

Resolved

Our engineering team successfully implemented a fix, and all systems are now operating normally. If you continue to experience any issues or have questions, please contact our LanSchool Support Team for assistance.
Posted Aug 21, 2025 - 21:44 EDT

Monitoring

Our engineering team successfully implemented a fix, and we are monitoring the status of that change.
Posted Aug 21, 2025 - 19:42 EDT

Identified

Our engineering team has identified the root cause of the intermittent connectivity issue between student devices and LanSchool Air. A fix is currently being implemented, and we will provide another update soon. Thank you for your continued patience.
Posted Aug 21, 2025 - 17:55 EDT

Update

We are continuing to investigate this issue.
Posted Aug 21, 2025 - 16:37 EDT

Investigating

We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon.
Thank you for your patience and understanding.
Posted Aug 21, 2025 - 16:25 EDT
This incident affected: Americas Region (Socket Server Availability).